Help and support
Hey Humsafar • Last updated 20 September 2026
Start with the right door
- A ticket you booked elsewhere: we cannot change or cancel it. Use that seller’s app, the airline, or IRCTC.
- A refund that has not arrived: track when it is due and how to escalate.
- A cancelled or delayed flight: see what the airline owes you.
- A problem on a train: draft a Rail Madad complaint or a TDR claim.
- Checking a PNR or a train: PNR status · live train status.
Write to us
Email admin@heyhumsafar.com with what you were doing, the route or train number, and a screenshot if you have one. If a price or a train looked wrong, tell us the time you saw it so we can check the source.
Official helplines
- Railways, any issue: 139 · Rail Madad
- Airlines and airports: AirSewa
- Consumer complaints against an app or agent: 1915
- Paid a fake site: 1930 · cybercrime.gov.in
- Emergency while travelling: 112
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